Shipping policy
Destination Mode Co. — Shipping Policy
Thank you for shopping with Destination Mode Co.! Because many of our products are made especially for you after your order is placed, please allow time for both production and shipping.
ORDER PROCESSING & PRODUCTION
Most Destination Mode Co. products are made to order. Production typically takes 2–7 business days before your order is ready to ship.
Production times are estimates and may vary depending on the product, order volume, holidays, availability, and fulfillment location.
SHIPPING & DELIVERY
Once your order has been produced and shipped, delivery times will vary depending on your location, shipping method, carrier, and fulfillment facility.
Estimated delivery dates shown during checkout are estimates only and are not guaranteed.
Please keep in mind that production time and shipping time are separate. For example, an item may require several business days to be produced before it is handed over to the shipping carrier.
TRACKING INFORMATION
When tracking is available, you will receive shipping confirmation and tracking information using the email address or contact information provided with your order.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
MULTIPLE PACKAGES
Some orders may contain products produced or fulfilled at different facilities. As a result, items from the same order may arrive separately and at different times.
You will not be charged additional shipping simply because we choose to fulfill an order in multiple packages unless otherwise disclosed at checkout.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you notice an error in your shipping address, contact us immediately at support@destinationmodeco.com.
Because orders may enter production shortly after being placed, we cannot guarantee that an address can be changed after an order has been submitted.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.
LOST OR MISSING PACKAGES
If your tracking information indicates a problem with delivery or your package appears to be lost in transit, please contact us at support@destinationmodeco.com so we can investigate the issue.
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, mailroom, front desk, or other delivery location associated with your address.
If you still cannot locate your package, please contact us and we will do our best to assist you.
DELAYS
Destination Mode Co. is not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, holidays, customs processing, transportation disruptions, or incorrect shipping information.
However, if you experience a significant delay, please contact us and we will do our best to help determine the status of your shipment.
INTERNATIONAL ORDERS
International shipping availability may vary by product and destination.
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
These charges are determined by local authorities and are not controlled by Destination Mode Co.
International shipments may also experience additional delays due to customs processing.
SHIPPING RATES
Available shipping methods, rates, and estimated delivery times will be displayed at checkout when applicable.
Shipping promotions, including free shipping offers, may be subject to specific terms, minimum purchase requirements, destinations, products, or promotional periods.
QUESTIONS
If you have questions regarding your order or shipment, please contact us at:
Destination Mode Co.
support@destinationmodeco.com