Refund policy
Destination Mode Co. — Return & Refund Policy
Returns & Exchanges
At Destination Mode Co., each product is made especially for you when your order is placed. Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, change of mind, or incorrect size selection.
Please review the product description and size guide carefully before placing your order.
Damaged, Defective, or Incorrect Items
We want you to love what you ordered. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@destinationmodeco.com within 30 days of delivery.
Please include:
- Your order number
- A brief description of the problem
- Clear photos showing the item and the issue
Once we review the issue, we will work with you to make it right. Depending on the circumstances, we may provide a replacement or refund at no additional cost to you.
Incorrect Size or Change of Mind
Because our products are made to order, we cannot generally offer refunds or exchanges when the incorrect size was ordered or when a customer changes their mind after the order has been produced.
We strongly recommend reviewing the size guide provided on the product page before ordering.
If you realize there is a mistake with your order shortly after placing it, contact us immediately at support@destinationmodeco.com. We cannot guarantee that changes or cancellations will be possible once production has started, but we will do our best to help.
Order Cancellations
Orders may enter production shortly after they are placed. If you need to cancel or modify an order, contact us as soon as possible.
Once an order has entered production, we may be unable to cancel or modify it.
Refunds
If we approve a refund, it will be issued to your original payment method. Please remember that your bank or credit card company may require additional processing time before the refund appears in your account.
Lost or Missing Packages
If your tracking information indicates a problem with delivery or your package appears to be lost in transit, please contact us at support@destinationmodeco.com so we can investigate the issue.
If tracking shows that an order was delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, or the delivery location associated with your order. Contact us if you still need assistance.
European Union Customers
If you are located in a jurisdiction that provides mandatory cancellation, return, refund, or other consumer rights, those statutory rights are not limited by this policy. Certain made-to-order or personalized products may be subject to exceptions where permitted by applicable law.
Questions
If you have questions about an order, return, replacement, or refund, please contact us at:
Destination Mode Co.
support@destinationmodeco.com